1. 我們是誰
本網站由 Anrotec Inc.(安容科技股份有限公司,統一編號 60323774)營運,地址:台北市內湖區瑞光路 408 號 4 樓。本政策適用於 anrotec.ai 與 anrotec-website.pages.dev 域名下的所有頁面。
2. 我們蒐集哪些資料
2.1 您主動提供的資料(聯絡表單)
- 姓名、Email、電話(選填)、公司名稱、洽詢類型、訊息內容
- 用途:回覆您的洽詢、建立業務聯繫
2.2 AI 助理對話內容
當您與本網站右下角的 AI 助理對話時,我們會記錄:
- 您輸入的問題與 AI 的回覆
- 對話時間戳記
- 語言設定(中文 / 英文)
- IP 位址的前三段(例如 1.2.3.0,不記錄完整 IP)
- 瀏覽器類型 (User-Agent) 與來源頁面 (Referer)
- 對話延遲時間(系統效能監測用)
2.3 我們不蒐集的資料
- 完整 IP 位址
- Cookie 或瀏覽器指紋追蹤
- 跨網站行為追蹤
- 身份識別資訊(除非您在對話 / 表單中主動提供)
3. 我們如何使用這些資料
- 聯絡表單資料:回覆您的洽詢;視內容轉給對應的業務 / 技術 / 合作 / 公司聯絡團隊。
- AI 對話內容:改善 AI 助理的回答品質、找出未涵蓋的常見問題、識別高轉換意圖(如「想預約 demo」)以便團隊跟進。
- 分析資料:彙整對話量、類別分佈等統計資訊以改善服務。
4. 資料保留期限
- AI 對話紀錄:90 天後自動刪除(由 Cloudflare KV 強制執行)
- 聯絡表單資料:保留至業務聯繫結案後合理期間(通常 1-3 年),之後刪除
- Microsoft Azure 系統紀錄:依 Azure AI Foundry 標準保留期限(通常 30 天)
5. 第三方服務
我們的網站與 AI 助理使用以下第三方服務:
- Cloudflare(網站託管、Pages、Workers、KV 儲存)— 適用 Cloudflare 隱私政策
- Microsoft Azure AI Foundry(AI 助理運算)— 適用 Microsoft 隱私政策;Anrotec 已選擇不允許 Microsoft 將您的對話用於模型訓練
- Google Fonts(網頁字型)— 適用 Google 隱私政策
我們不會將您的資料賣給第三方、也不會用於廣告投放。
6. 您的權利
您可以依個人資料保護法及相關法規行使以下權利:
- 請求查閱您的個人資料
- 請求更正不正確的資料
- 請求刪除您的資料
- 請求停止處理您的資料
- 請求資料可攜性
欲行使上述任一權利,請寄信至 [email protected],註明「隱私請求」,我們將於 30 日內回覆。
7. 兒童隱私
本網站與服務並非為 13 歲以下兒童設計;我們不會故意蒐集 13 歲以下兒童的個人資料。若您發現有此情形,請通知我們刪除。
8. 資料安全
我們採取合理的技術與管理措施保護您的資料,包括:
- 所有資料傳輸採用 HTTPS / TLS 加密
- API 金鑰與密碼採用加密儲存(Cloudflare Secret / Azure Key Vault)
- 對話紀錄存取需 password protected admin 介面
- 儘可能採用資料最小化原則(不記錄完整 IP)
儘管如此,網際網路傳輸與儲存無法保證 100% 安全;若發生資料外洩,我們將依法通知受影響的使用者。
9. 國際資料傳輸
由於我們使用 Cloudflare 與 Microsoft Azure 全球服務,您的資料可能在台灣以外的地區(如美國、新加坡、日本等)處理。我們透過上述服務商的合約條款確保資料保護等同台灣標準。
10. 本政策的變更
我們可能不定期更新本政策。重大變更時,我們會在本頁明顯位置標示,並透過合理方式通知註冊使用者。本政策的最新版本永遠以本頁為準。
11. 聯絡我們
對本政策有任何疑問或需要行使您的權利,請聯繫:
Anrotec Inc.(安容科技股份有限公司)
地址:台北市內湖區瑞光路 408 號 4 樓
Email:[email protected]
統一編號:60323774
關於 AI 助理的特別提醒:AI 助理產生的內容僅供參考,可能存在錯誤或不準確之處。對於具體業務、技術、價格、合約等正式議題,請以 Anrotec 真人團隊的正式回覆為準。
1. Who We Are
This website is operated by Anrotec Inc. (安容科技股份有限公司, Tax ID 60323774), located at 4F, No. 408, Ruiguang Rd., Neihu Dist., Taipei, Taiwan. This policy applies to all pages under anrotec.ai and anrotec-website.pages.dev.
2. What We Collect
2.1 Information You Provide (Contact Form)
- Name, email, phone (optional), company name, inquiry type, message content
- Purpose: respond to your inquiry, establish a business relationship
2.2 AI Assistant Conversations
When you interact with the AI assistant in the bottom-right corner, we log:
- Your questions and the AI's replies
- Conversation timestamps
- Language setting (Chinese / English)
- The first three octets of your IP address (e.g. 1.2.3.0; we do not log full IPs)
- Browser type (User-Agent) and source page (Referer)
- Conversation latency (system performance monitoring)
2.3 What We Do NOT Collect
- Full IP addresses
- Cookies or browser fingerprinting for tracking
- Cross-site behavioral tracking
- Identifying information (unless you provide it in conversations or forms)
3. How We Use This Data
- Contact form data: to respond to your inquiry; routed to the appropriate sales / technical / partnership / corporate contact team based on the topic.
- AI conversation content: to improve AI assistant reply quality, identify uncovered FAQs, and recognize high-intent inquiries (e.g. "I'd like to book a demo") for team follow-up.
- Analytics data: aggregated statistics on conversation volume and category distribution to improve service.
4. Data Retention
- AI conversation logs: 90 days auto-deletion (enforced by Cloudflare KV TTL)
- Contact form data: retained for a reasonable period after the business engagement closes (typically 1-3 years), then deleted
- Microsoft Azure system logs: per Azure AI Foundry standard retention (typically 30 days)
5. Third-Party Services
Our website and AI assistant use the following third-party services:
- Cloudflare (hosting, Pages, Workers, KV storage) — subject to Cloudflare's privacy policy
- Microsoft Azure AI Foundry (AI assistant compute) — subject to Microsoft's privacy policy; Anrotec has opted out of allowing Microsoft to use your conversations for model training
- Google Fonts (web fonts) — subject to Google's privacy policy
We do not sell your data to third parties, nor use it for advertising.
6. Your Rights
You may exercise the following rights under Taiwan's Personal Data Protection Act and applicable regulations:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Request to stop processing your data
- Request data portability
To exercise any of these rights, email [email protected] with subject "Privacy Request". We will respond within 30 days.
7. Children's Privacy
This website and service are not designed for children under 13; we do not knowingly collect personal data from children under 13. If you become aware of such a case, please notify us so we can delete it.
8. Data Security
We take reasonable technical and administrative measures to protect your data, including:
- HTTPS / TLS encryption for all data in transit
- API keys and passwords stored encrypted (Cloudflare Secret / Azure Key Vault)
- Conversation logs accessible only via a password-protected admin interface
- Data minimization wherever possible (e.g. truncated IPs)
That said, Internet transmission and storage are never 100% secure; if a breach occurs, we will notify affected users as required by law.
9. International Data Transfer
Because we use global services from Cloudflare and Microsoft Azure, your data may be processed in regions outside Taiwan (e.g. United States, Singapore, Japan). We rely on these vendors' contractual terms to ensure protection equivalent to Taiwan's standards.
10. Changes to This Policy
We may update this policy from time to time. For material changes, we will note them prominently on this page and notify registered users by reasonable means. The version on this page is always authoritative.
11. Contact Us
For any questions about this policy, or to exercise your rights, contact:
Anrotec Inc.
Address: 4F, No. 408, Ruiguang Rd., Neihu Dist., Taipei, Taiwan
Email: [email protected]
Tax ID: 60323774
A note on the AI Assistant: Content generated by the AI assistant is for reference only and may contain inaccuracies. For formal business, technical, pricing, or contractual matters, please rely on a response from the Anrotec human team.